Welcome to our new support system! 
Submit a support ticket to our knowledgeable staff 24 hours a day, 7 days a week via our online support desk. Each ticket is dealt with in the order it is received.
All support tickets submitted are available online via the Sonitek Support control panel.  Here you are able to obtain the current status, read our staffs replies, and submit responses of all of your open support requests.
Report problems to the Sonitek support staff online. Please provide as much information as possible. More information will help us better address your problems.
To allow our support staff to identify emergency issues we have three levels of priority. If you continue to use the wrong priority (for example a sales question marked as High Priority) we will begin to treat all tickets from you as low priority.
Members have personalized support with Sonitek Online Support membership (including guest members and registered members). Please use the Online Support Ticket system to post any questions or comments you have about our service.

Type a subject for the ticket

The subject should be a short description of your problem, question, or comment. Using a good title for the ticket makes it easier to find if you need to go back to it at a later date.

Enter a detailed description

Describe your issue to the best of your ability. The more descriptive the message is the quicker and easier it is to solve. Include the URL of the page you are referring to, and the name of the website. Also, include your browser and operating system information if this would be useful for your situation. If the site is password-protected, provide the username and password to view the site.
You can post HTML code directly into the ticket. This will show up the correct way without any special formatting.
We will answer your request as quickly as possible, and the response will be displayed on your Open Tickets page.
If you'd like to include a screenshot with your support ticket, you can do this by uploading the image via your and provide the URL of the image in your ticket reply. More information and instructions for taking screenshots are available at Wikipedia.

Email Notification

You will receive an email notification when there is a response to your support request sent to the email that you have entered at the time of your registration or guest login.
The email notification is sent automatically. Do not respond to the email notify, this is a no-reply message. Make sure to go to your ticket in Online Support Control Panel to post your response.

Viewing Support Requests

“Open Tickets” are tickets that are currently unresolved. A ticket can be closed when your question has been answered.
Closed tickets are kept in the “Closed Tickets” section of the Help area. These stay as a record for you to view at a later date. You can also post on a closed ticket and it will reopen it for response.

We are not operating a large call center, so if you do not reach us on the first try, please leave a message. We make every attempt to return calls within a few hours during our normal support hours. We do not check voicemail after hours or on the weekend. If you leave a voicemail, we will call you the following business day.
For quicker customer support, please submit a support ticket through our Support Ticket System
If you have feedback on our Support System, we'd love to hear it! Email techteam@sonitek.ca to reach our Technical Team.